GDPR Compliance

Last Updated: May 13, 2026

Our Commitment to GDPR

Arcua Mentoring is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This page explains your rights under GDPR and how we process your personal data.

Data Controller

For the purposes of GDPR, Arcua Mentoring is the data controller responsible for your personal data.

Contact Details:
Email: [email protected]
Location: Singapore

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you have given clear consent for us to process your personal data for specific purposes
• Contract: When processing is necessary for the performance of a contract with you
• Legal Obligation: When we need to comply with legal obligations
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided these do not override your rights

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.

Right to Rectification

You have the right to request correction of any personal data you believe is inaccurate or incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, including:

• The data is no longer necessary for the purpose it was collected
• You withdraw your consent
• You object to the processing and there are no overriding legitimate grounds
• The data has been unlawfully processed

Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a structured, commonly used, machine-readable format.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects or similarly significantly affect you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by two additional months, and we will inform you of any such extension.

Data Protection Officer

For questions specifically related to data protection, you can contact our designated data protection contact at [email protected].

Data We Collect

We collect and process the following categories of personal data:

• Identity data (name, title)
• Contact data (email address, location)
• Professional data (career information, goals, challenges)
• Session data (notes from mentoring sessions, insights, progress)
• Technical data (IP address, browser type, device information)
• Usage data (how you interact with our website)
• Marketing and communications data (preferences for receiving communications)

How We Use Your Data

We use your personal data for:

• Delivering mentoring services
• Managing client relationships
• Processing payments
• Communicating about services and appointments
• Improving our services
• Complying with legal obligations

Data Sharing and Transfers

We do not sell your personal data. We may share data with:

• Service providers who assist in delivering our services (payment processors, scheduling platforms)
• Professional advisors (lawyers, accountants)
• Regulatory authorities when required by law

When transferring data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data and purpose:

• Client records: Up to 7 years after the end of the professional relationship
• Marketing data: Until you withdraw consent or opt out
• Website analytics: Up to 26 months

Cookies and Tracking

We use cookies and similar technologies. For detailed information, please see our Cookies Policy.

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with a supervisory authority. In Singapore, you can contact the Personal Data Protection Commission (PDPC).

Changes to This Policy

We may update this GDPR compliance statement from time to time. We will notify you of significant changes by posting the updated version on our website.

Contact Us

For any questions or concerns about GDPR compliance or your data rights, please contact:

Arcua Mentoring
Email: [email protected]
Location: Singapore